Privacy Policy

Our commitment to your privacy

At Infiniti Wealth Pty Ltd and Infiniti Wealth Financial Services Pty Ltd (hereafter referred to as Infiniti Wealth), we understand that the privacy of your information is important to you, and we respect the confidentiality of the information that you provide to us. Protecting your information is an important part of maintaining trust between us and our clients, and by handling information in a secure manner we build strong business relationships. This document provides information and details about how Infiniti Wealth and our representatives (Infiniti Wealth Financial Services and their Financial Advisers) manage the personal information that we collect, hold, use and disclose about individuals.

The Infiniti Wealth Privacy Policy applies to all our corporate authorised representatives, financial advisers and our representatives. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and we manage and protect your personal information in accordance with the Australian Privacy Principles.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

Why we collect and use personal information

We collect, hold, use and disclose personal information so we can provide you with financial and credit products, advice and services relevant to your needs. We may also collect, hold, use and disclose your information for related purposes such as:

• Complying with our legal obligations, such as verifying your identity
• Assisting with your questions and complaints
• Arranging for services to be provided by third parties
• Internal operations, such as record keeping, data analytics, auditing or training
• Promotion of other products and services that may be of relevance to you

Please contact us should you wish not to receive direct marketing.

We also hold personal information about our shareholders. This is used to fulfil our legal obligations and to keep our shareholders informed about Infiniti Wealth's business performance and the products and services we provide.

We collect, use, hold and sometimes disclose personal information about financial advisers and other people who we do business with (including employees) to administer and manage our business operations. This information is afforded the same standard of care as that of our clients.

What is personal information and how is it collected

Personal information means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (for example, your name) or indirectly.

Personal information is obtained in many ways including but not limited to our interactions with you in person, via email or over the telephone, from documents provided by you or by third parties to us, interviews, when you participate in surveys or questionnaires, attend an event, correspondence, via our website www.infinitiwealth.com.au, other websites, from media and publications, from other publicly available sources, from cookies, from third parties, or when you apply for a position with us as an employee, contractor or volunteer.

What personal information we collect

We ask you for personal information that is necessary to assist us in providing relevant products and services to you. The information we collect could include (but is not limited to) your name, date of birth, contact details, financial information, employment details, residency and citizenship status. We may also collect the personal information of your family members where it is relevant to the advice or service being provided.

We may also collect sensitive information about your medical history, health and lifestyle to provide you with financial advice about life insurance products.

The only circumstances in which we would collect, use or disclose your government related identifiers is where we are required or authorised by law to do so. For example, we may be required to disclose your Tax File Number (TFN) to the Australian Taxation Office, a superannuation fund or retirement income product provider.

We are also required to destroy or permanently de-identify TFNs when they are no longer necessary for this purpose. Drivers licence numbers and passport numbers may also be collected when we are required to verify your identity.

By law, we are required to comply with record keeping obligations such as keeping records for at least seven years after advice has been provided to you, and Customer Identification Procedure records for the duration of your relationship with your adviser or broker, and for an additional seven years after you stop receiving any designated services.

In most instances, we collect personal information directly from you when you:

• Complete a financial product or credit product application form
• Complete an identification form
• Complete data collection documentation
• Interact with an online interactive tool, such as a budget planner
• Provide documentation to us
• Lodge a complaint
• Communicate with us in person, over the telephone, by email, over the internet or by using other electronic devices

Situations where we collect personal information from other people and organisations may include (but are not limited to):

• A financial adviser
• A mortgage broker or credit representative
• Other professionals who act on your behalf, such as a lawyer or accountant
• Health professionals
• Other organisations who, jointly with us, provide products or services to you
• Social media and publicly available sites

It is your choice whether to provide your personal information to us. You have the right not to provide your personal information to us, including about your identity. However, in this case, we warn you about the possible consequences and how this may impact on the quality of the advice or services provided to you. Your adviser may also decline to provide advice if they feel they have insufficient information to proceed. In some instances, we will decline to provide services or advice if we feel we have insufficient information for the scope of the service or advice requested. If you wish to remain anonymous or to use a pseudonym when dealing with us, we may only be able to provide you with limited information or services. In many cases it will not be possible for us to assist you with your specific needs.

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include but is not limited to names, date of birth, addresses, email addresses, phone numbers and facsimile numbers.

We collect your personal information for the primary purpose of providing you with our services, providing information to our stakeholders and for marketing purposes. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect your personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Under certain circumstances, Infiniti Wealth may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, marital status, health information, financial information, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences or criminal record.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to provide you with our services, to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. We will take appropriate measures to protect the security of this information.

You do not have to provide us with sensitive personal information. Where possible, we will give you the option to interact with us without providing us with your personal information. However, if you choose to deal with us in this way, or choose not to provide us with sensitive personal information, we may not be able to provide you with our services or otherwise interact with you.

Accessing and correcting personal information

You, or someone that you nominate, can request access to personal information we hold about you. We will deal with requests for access to your personal information as soon as possible and aim to respond within 30 days. The time we require will depend on the type of information requested and whether it is in physical or electronic format. There may be a cost involved with locating, copying or sending you the information you request. The cost will be discussed and agreed with you at the time.

There may be circumstances where we refuse to provide you with the information you request, for example when the information is commercially sensitive. In these situations, we will inform you and provide an explanation as to why. We take reasonable steps to ensure that your personal information is accurate, up to date, complete and relevant. We will update your personal information if you contact us. In most cases, you can update your personal information over the phone or by contacting your adviser.

Who we share personal information with

We may disclose your information to a third party where you have given your consent or where you would reasonably expect us to disclose your information to that third party. From time to time, we may share your personal information with other entities both within and outside of the Infiniti Wealth Group. This will vary according to the product or service involved, but could include:

• Any person acting on your behalf, including your financial adviser, solicitor, accountant, executor, administrator, trustee, guardian or attorney
• Financial product and service providers, including financial planning software providers and paraplanners
• For corporate superannuation members, your employer or your employer's financial adviser
• Lenders and other credit providers
• Other organisations within the Infiniti Wealth Group including related bodies, corporate and advice firms we have authorised
• Medical practitioners and other health service providers, such as pathology services
• Companies involved in the payments system including financial institutions, merchants and payment organisations
• Organisations who assist us with certain business functions, such as auditors, compliance consultants, direct marketing, debt recovery and information and communication technology support
• Our solicitors, our insurers, courts, tribunals and dispute resolution organisations
• Other organisations who provide us with products and services so that they may provide their products and services to you or contact you on our behalf
• Anyone to whom we, or our service providers, are required or authorised by law to disclose your personal information (for example, law enforcement agencies, Australian and international government and regulatory authorities)

We may disclose the personal information we hold about our financial advisers and credit representatives to professional organisations, companies and consultants that we work with.

Disclosure of personal information overseas

We may disclose your personal information to service providers who operate outside Australia, including India and the Philippines. The most common example of when we share your personal information overseas is when we work with overseas service providers who prepare financial advice documents. When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.

All reasonable steps will be taken to ensure that offshore service providers comply with the Privacy Act.

How we protect personal information

We strive to ensure that your personal information is stored securely. We take precautions to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Infiniti Wealth has a range of practices and policies in place to protect personal information including:

• Educating our staff and representatives about how to protect your personal information and updating them about cybersecurity developments, threats and scams
• Secure passwords in accordance with stringent password management policies
• Compulsory use of Multi-Factor Authentication (MFA)
• Having robust physical security of our premises and databases and records
• Data and cyber security assessments of third-party providers and systems
• Employing firewalls, intrusion prevention systems, web and email filtering, and antivirus and antimalware tools
• Cyber security monitoring
• A Cybersecurity Policy, Cyber Incident Response Plan and Data Breach Response Plan

We require our representatives to protect your personal information by adhering to a range of cybersecurity measures and undertaking a cybersecurity assessment.

Where personal information is no longer required, we take steps to de-identify or destroy the information in a secure manner.

Using our website

Some personal information may be collected whilst navigating through and interacting with the content of our website. The electronic methods of collection we use include cookies, log files and web beacons. The information we collect by these electronic means is generally not stored for long, they are temporary records, and can include device-specific data or log data such as your IP address, device screen size, device type, browser information, referring domain, pages visited, the date and time website pages were visited, and geographic location (country only).

Cookies record information about your visit to our websites and are used to improve your website experience, to serve you with relevant information and to manage your access to certain parts of our websites. You can choose if and how a cookie will be accepted by changing your browser settings, but please be aware that this may affect your access to some parts of our websites. For more detail, see our Cookies Policy.

Web beacons help us better manage content on our websites by allowing us to understand usage patterns, fix issues, and improve the products and services offered to you on our websites. Log files contain information about the devices and browsers used to access our websites and help us to diagnose problems, analyse trends, and administer the site or mobile application.

About this policy and policy updates

This policy was last reviewed and updated on 1 September 2026. We may amend or update our Privacy Policy as required by law or as our business processes or technology changes. We will post the updated policy on our website, www.infinitiwealth.com.au.

We encourage you to check our website from time to time to view our current policy, or contact us for a copy.

The Infiniti Wealth Privacy Policy applies to Infiniti Wealth Pty Ltd and Infiniti Wealth Financial Services Pty Ltd.

Contacting us about privacy

If you have any privacy related questions, or would like further information on Infiniti Wealth's privacy and information handling practices, please contact us using the details below.

Complaints about privacy

If you are concerned about how your personal information has been collected, used or disclosed, and you wish to make a complaint, please contact Infiniti Wealth using the details below.

We will acknowledge receipt of a complaint within 1 business day. Where this is not possible, acknowledgement will be made as soon as practicable. We will then investigate the complaint and respond to you within 30 days. Some complex matters may require an extension to thoroughly investigate the complaint and bring it to resolution. If additional time is required, we will advise you in writing.

If you are not fully satisfied with our response, you can contact an external body. In cases of privacy related complaints, this is generally the Office of the Australian Information Commissioner (OAIC). The contact details for the OAIC are:

You may also direct privacy complaints related to financial advice to the Australian Financial Complaints Authority (AFCA). The contact details for AFCA are:

Our ethos and commitment

All people, all walks of life, demonstrating an unwavering dedication to treating every individual who engages with us, in any capacity, with utmost respect, dignity and honour.